First, replace the batteries, but if the problem persists, contact yours authorized retailer.

If you get notified with a “check” orange screen, you know it is time to replace the batteries. Unscrew the battery case with a Phillips screwdriver and insert 2 x CR123 batteries.

  1. Replace the batteries.
  2. If the issue persists, contact your authorized installer/re-seller.

  1. Check communication between the shutoff unit and the HUB on the App: Communication is working steadily if the icon is circled green
  2. Check and replace the batteries if needed.
  3. If the issue persists, check that there isn’t any foreign object obstructing normal functioning of the Shutoff unit.

Yes. Since the Shutoff unit is battery operated, even in a case of power outage, your Shutoff unit will still work.

In most cases, you will need to call for a professional installer to install and synchronize the Shutoff unit.

You need to install one Shutoff unit on each main water pipe.

Depending on your existing installation, you may need specific alterations. Check with your professional installer .

You will need a Phillips screwdriver.

The battery life of the Shutoff unit is of 2 years based on opening/closing twice a day 5 days a week.

Yes. The unit is provided with 2 x CR123

Use a Phillips screwdriver to open the battery cover.

Yes, all Triple+ CLM™ products are cloud based.

Yes, you can control each shutoff unit  in your system  from yours App.

Yes,  you will get notifications about your shutoff unit. In addition, you can also control the device from yours App.


Please browse for specific issue or solution at our troubleshooting .
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