Tripleplus- Safe@HomeTripleplus- Safe@Home
  • About us
  • Vertical Markets
    • Safe@Home
    • Property Managers
    • Insurance Companies
    • Commercial
    • Homeowners
    • Installers
    • Elevators
  • Irrigation
  • App
  • Monitoring Station
  • News
  • Support page
    • Q&A(ENG)
      • APP
      • LINK
      • HUB 1.0
      • FLOW SENSOR
      • ACTUATOR
      • REPEATER
      • SHUTOFF VALVE
      • CLM SYSTEM
    • Q&A HEB
    • Brochures PDF ENG
    • Brochures PDF HEB
    • Installer Guides
    • Pic Gallery
      • REPEATER
      • HUB 1.0
      • ACTUATOR
      • FLOW
      • SHUTOFF UNIT
      • FLOOD SENSOR
    • Video gallery
  • Contact Us
  • Hebrew

SHUTOFF UNIT

I cannot rotate manually the handle of my Integrated Shutoff Unit.

First, replace the batteries, but if the problem persists, contact yours authorized retailer

My app shows me that the Shutoff unit icon is circled orange

If you get notified with a “check” orange screen, you know it is time to replace the batteries.
Unscrew the battery case with a Phillips screwdriver and insert 2 x CR123 batteries.

My app shows me that the Shutoff unit is offline (grey circle on the icon)

Replace the batteries.
If the issue persists, contact your authorized installer/re-seller.

My app tells me the Shutoff unis is stuck

Check communication between the shutoff unit and the HUB on the App: Communication is working steadily if the icon is circled green
Check and replace the batteries if needed.
If the issue persists, check that there isn’t any foreign object obstructing normal functioning of the Shutoff unit.

Will my Shutoff Unit still work in case of a power outage?

Yes. Since the Shutoff unit is battery operated, even in a case of power outage, your Shutoff unit will still work

Do I need a professional installer to install my Shutoff Unit?

In most cases, you will need to call for a professional installer to install and synchronize the Shutoff unit.

How many Shutoff Units do I need?

You need to install one Shutoff unit on each main water pipe.

Do I need to drill or install any specific part to install my Shutoff Unit?

Depending on your existing installation, you may need specific alterations. Check with your professional installer .

What tools do I need to open the battery case of my Shutoff Unit?

You will need a Phillips screwdriver.

How frequently should I replace the batteries of my Shutoff Unit?

The battery life of the Shutoff unit is of 2 years based on opening/closing twice a day 5 days a week.

Are the batteries provided with my Shutoff Unit?

Yes. The unit is provided with 2 x CR123

Is my Shutoff Unit cloud-based?

Yes, all Triple+ CLM™ products are cloud based.

Can I control my Shutoff Unit through my mobile phone?

Yes, you can control each shutoff unit in your system from yours App.

Do i get statuses about my Shutoff Unit on my app?

Yes, you will get notifications about your shutoff unit. In addition, you can also control the device from yours App.

Contact Us!
STARFIELD

Headquarters
5 Hamada St, Yokneam
2069200 P.O.B 507
Israel
Tel: +972-72-2211370

Triple+ USA Inc.
1821 Battery Dantzler Rd.
Chester, VA 23836
United States
Tel: 1-804-433-3500

Triple+ Canada Inc.
375-700 Lawrence Ave. West
Toronto, ON M6A 3B4
Canada
Tel: 1-844-729-8775
Russia
Posledniy pereulok, 11 bld.1
Moscow, 107045
Russia
Tel: +7-499-609-2498
STARFIELD

Headquarters
5 Hamada St, Yokneam
2069200 P.O.B 507
Israel
Tel: +972-72-2211370

Triple+ USA Inc.
1821 Battery Dantzler Rd.
Chester, VA 23836
United States
Tel: 1-804-433-3500

Triple+ Canada Inc.
375-700 Lawrence Ave. West
Toronto, ON M6A 3B4
Canada
Tel: 1-844-729-8775

Russia
Posledniy pereulok, 11 bld.1
Moscow, 107045
Russia
Tel: +7-499-609-2498

Tehnical support services.  Triple+  24/7

Email: support@tripleplus.io
Tripleplus- Safe@Home
© Copyright Triple+. All Rights Reserved.
  • About us
  • Vertical Markets
    • Safe@Home
    • Property Managers
    • Insurance Companies
    • Commercial
    • Homeowners
    • Installers
    • Elevators
  • Irrigation
  • App
  • Monitoring Station
  • News
  • Support page
    • Q&A(ENG)
      • APP
      • LINK
      • HUB 1.0
      • FLOW SENSOR
      • ACTUATOR
      • REPEATER
      • SHUTOFF VALVE
      • CLM SYSTEM
    • Q&A HEB
    • Brochures PDF ENG
    • Brochures PDF HEB
    • Installer Guides
    • Pic Gallery
      • REPEATER
      • HUB 1.0
      • ACTUATOR
      • FLOW
      • SHUTOFF UNIT
      • FLOOD SENSOR
    • Video gallery
  • Contact Us
  • Hebrew