Please remove the actuator from the valve by sliding the safety pin out and pulling the actuator up.
Use the key (included in the kit) to manually close or open the valve

1. You may need to replace the batteries. To check the batteries level, go to your app and check level.
2. The Device may not communicate properly with the HUB. Make sure that there is not a metal cabinet which interfere between the HUB and the device.

Place your Actuator on the main water pipe line.

Yes, the Triple+ CLM™ Actuator is suitable for indoor and outdoor use.

The Actuator is provided with 4 x CR123A batteries. Replace the batteries once every four years.

Version 1.5 : Use a 3/32” or 2.5 mm Allen Key to unscrew the 7 screws located on the top cover of the valve.
Version 2.0 /2.5: Use a Philips screwdriver to unscrew battery cover.
See guide included with the product for full description.

There is no need for trenching or drilling. However, to mount the Actuator you need to connect a ISO 5211 valve on the main water pipe. Refer to this guide for installation.

The number of Actuators needed depends on the number of existing incoming water pipe line. You need one Actuator on each water pipe line.

Yes, you can see the status of your Actuator Open/close through the mobile app.

Yes, you are advised to call a professional to install the Actuator, however you may do it yourself if you have the required skills.

No! The Actuator is battery-operated therefore there is no need to call upon an electrician.

Yes, since your Actuator is battery-operated, it will still work in case of a battery outage.