Tripleplus- Safe@HomeTripleplus- Safe@Home
  • About us
  • Vertical Markets
    • Safe@Home
    • Property Managers
    • Insurance Companies
    • Commercial
    • Homeowners
    • Installers
    • Elevators
  • Irrigation
  • App
  • Monitoring Station
  • News
  • Support page
    • Q&A(ENG)
      • APP
      • LINK
      • HUB 1.0
      • FLOW SENSOR
      • ACTUATOR
      • REPEATER
      • SHUTOFF VALVE
      • CLM SYSTEM
    • Q&A HEB
    • Brochures PDF ENG
    • Brochures PDF HEB
    • Installer Guides
    • Pic Gallery
      • REPEATER
      • HUB 1.0
      • ACTUATOR
      • FLOW
      • SHUTOFF UNIT
      • FLOOD SENSOR
    • Video gallery
  • Contact Us
  • Hebrew

ACTUATOR

How can I manually operate the closing and opening of the valve already installed?

Please remove the actuator from the valve by sliding the safety pin out and pulling the actuator up.
Use the key (included in the kit) to manually close or open the valve
https://www.youtube.com/watch?v=zhBa4wobcM8

Why is my Actuator not responding?

1. You may need to replace the batteries. To check the batteries level, go to your app and check level.
2. The Device may not communicate properly with the HUB. Make sure that there is not a metal cabinet which interfere between the HUB and the device.

Where is the best location to place my Actuator?

Place your Actuator on the main water pipe line.

Is my Actuator weather resistant?

Yes, the Triple+ CLM™ Actuator is suitable for indoor and outdoor use.

What type of batteries should I install in my Actuator?

The Actuator is provided with 4 x CR123A batteries. Replace the batteries once every four years.

What tools do I need to open the battery case of my Actuator?

Version 1.5 : Use a 3/32” or 2.5 mm Allen Key to unscrew the 7 screws located on the top cover of the valve.
Version 2.0 /2.5: Use a Philips screwdriver to unscrew battery cover.
See guide included with the product for full description.

Do I need to drill or mount any specific part to install my Actuator?

There is no need for trenching or drilling. However, to mount the Actuator you need to connect a ISO 5211 valve on the main water pipe. Refer to this guide for installation.

How many Actuators do I need?

The number of Actuators needed depends on the number of existing incoming water pipe line. You need one Actuator on each water pipe line.

Do I get statuses about my Actuator on my app?

Yes, you can see the status of your Actuator Open/close through the mobile app.

Do I need a professional installer to install my Actuator?

Yes, you are advised to call a professional to install the Actuator, however you may do it yourself if you have the required skills.

Do I need an electrician to connect my Actuator?

No! The Actuator is battery-operated therefore there is no need to call upon an electrician.

Will my Actuator still work in case of a power outage?

Yes, since your Actuator is battery-operated, it will still work in case of a battery outage.

Contact Us!
STARFIELD

Headquarters
5 Hamada St, Yokneam
2069200 P.O.B 507
Israel
Tel: +972-72-2211370

Triple+ USA Inc.
1821 Battery Dantzler Rd.
Chester, VA 23836
United States
Tel: 1-804-433-3500

Triple+ Canada Inc.
375-700 Lawrence Ave. West
Toronto, ON M6A 3B4
Canada
Tel: 1-844-729-8775
Russia
Posledniy pereulok, 11 bld.1
Moscow, 107045
Russia
Tel: +7-499-609-2498
STARFIELD

Headquarters
5 Hamada St, Yokneam
2069200 P.O.B 507
Israel
Tel: +972-72-2211370

Triple+ USA Inc.
1821 Battery Dantzler Rd.
Chester, VA 23836
United States
Tel: 1-804-433-3500

Triple+ Canada Inc.
375-700 Lawrence Ave. West
Toronto, ON M6A 3B4
Canada
Tel: 1-844-729-8775

Russia
Posledniy pereulok, 11 bld.1
Moscow, 107045
Russia
Tel: +7-499-609-2498

Tehnical support services.  Triple+  24/7

Email: support@tripleplus.io
Tripleplus- Safe@Home
© Copyright Triple+. All Rights Reserved.
  • About us
  • Vertical Markets
    • Safe@Home
    • Property Managers
    • Insurance Companies
    • Commercial
    • Homeowners
    • Installers
    • Elevators
  • Irrigation
  • App
  • Monitoring Station
  • News
  • Support page
    • Q&A(ENG)
      • APP
      • LINK
      • HUB 1.0
      • FLOW SENSOR
      • ACTUATOR
      • REPEATER
      • SHUTOFF VALVE
      • CLM SYSTEM
    • Q&A HEB
    • Brochures PDF ENG
    • Brochures PDF HEB
    • Installer Guides
    • Pic Gallery
      • REPEATER
      • HUB 1.0
      • ACTUATOR
      • FLOW
      • SHUTOFF UNIT
      • FLOOD SENSOR
    • Video gallery
  • Contact Us
  • Hebrew